Terms and Conditions

 

By enrolling in the 19PFM subscription plan, you agree to the following terms and conditions:

1. 1-Year Commitment:

   • The subscription plan is a 12-month agreement, starting from the date of your first scheduled service.
   • Services included in the plan will be provided at regular intervals throughout the year, as agreed upon at the time of enrolment.

2. Subscription Fees:

   • Subscription fees will be billed [monthly/quarterly/annually] based on the plan you select.
   • Payments must be made on time to avoid service interruptions.

3. Cancellation Policy:

   • This is a 1-year commitment. If you choose to cancel your subscription before the end of the 12-month period, a cancellation fee will apply.
   • The cancellation fee will be the remaining subscription balance

4. Service Modifications:

   • 19PFM reserves the right to modify the services provided under the subscription plan based on the condition of your property or external factors.
   • Any significant changes to the service schedule or offerings will be communicated in advance.

5. Refund Policy:

   • Subscription fees are non-refundable, except in cases where 19PFM is unable to provide the agreed-upon services.
   • Any partial refunds will be at the sole discretion of 19PFM, based on the circumstances of cancellation.

6. Customer Responsibilities:

   • You are responsible for providing access to the property and ensuring that 19PFM can carry out the scheduled services.
   • Any delays caused by the inability to access the property may result in rescheduling fees.
   • You are responsible for making sure you pick the correct plan, including but not limited to: the correct plan for the work required, making sure your property fits into the 3-bedroom terrace house sizing - if these are not correct, it may result in the need to switch plans or upgrade/downgrade to a small or larger plan. 

7. Service Quality:

   • 19PFM strives to provide high-quality cleaning services using environmentally friendly methods.
   • If you are dissatisfied with the service, you must notify 19PFM within 24 hours, and we will take reasonable steps to address your concerns.

8. Changes to Terms and Conditions:

   • 19PFM reserves the right to modify these terms and conditions at any time. Any changes will be communicated to you in writing.

By continuing with the subscription, you acknowledge that you have read, understood, and agree to these terms and conditions. For any questions, please contact us at Info@19pfm.com